Job Title:  Digital Learning Support Specialist                        Wage/Hour Status:  Exempt

Reports to:  Coordinator of Instructional Technology              Pay Grade:  Teacher pay scale (195 days)

Dept./School:  Technology Services                                     Date Revised:  09/2020

 

Primary Purpose:

The Digital Learning Support Specialist will provide support for all district students and staff, and assist in the management of the district learning management systems (Canvas & Seesaw). They will properly escalate unresolved queries to the appropriate level of support. They will create support documentation for the District’s adopted technology resources.

 

Qualifications:

 

Education/Experience:

 

Required Knowledge/Skills:

Major Responsibilities and Duties:

  1. Provide support and convey resolutions to district student and staff issues
  2. Properly escalate unresolved queries to the next level of support
  3. Walk end users through the problem-solving process
  4. Collaborate with instructional technology coaches to support teacher competencies and student success
  5. Create support documentation for the District’s adopted technology resources
  6. Provide remote support to various levels of users
  7. Provide onsite and remote assistance for staff
  8. Follow up with customers, provide feedback and see problems through to resolution
  9. Utilize excellent customer service skills and exceed customers’ expectations
  10. Ensure proper recording, documentation, and closure
  11. Recommend procedure modifications or improvements
  12. Preserve and grow your knowledge of help desk procedures, products, and services
  13. Assist in the management of the districts learning management systems
  14. Maintain confidentiality
  15. Participate in meetings and training as designed by District staff
  16. All other duties as assigned

Equipment Used:

Personal computers, laptops, mobile computing devices, telecommunications equipment, networking equipment, wireless access devices, audio/video equipment and other peripheral devices.

 

Mental Demands/Physical Demands/Environmental Factors:


Must be able to sit or stand for extended periods of time; have the dexterity of hands and fingers for keyboarding and other job functions; able to bend at the waist, kneel or crouch; able to lift, carry, push and/or pull items of up to 50lbs.